Refund Policy

• Eligibility for Monthly Refunds (Starting April 1st):We will issue refunds to any user who does not receive a potential pair * for the month.
• Profile Completion: Refunds are only available to users with a fully completed profile.
• Monthly Plan: As of Dec 11, 2025, refunds are only available to users on a monthly subscription plan, not on subscriptions on any other time interval.
Note: Users must have been on the service for the full billing month to be eligible for a refund—we need the entire month to give us the best shot at finding you a potential pair.
• Mix Plan: You did not receive a potential pair in either the Drop or the off-cycle potential pair feature — meaning no match was found in both.
• Masjid Plan: You did not receive a potential pair in the Masjid Drop or the off-cycle match feature.
• inpairs General Plan: You did not receive a potential pair in that plan's Drop or the off-cycle pair feature.
• How It Works: If you are eligible for a refund, a button will appear on your screen. Simply click it and provide your preferred payment option.

  Note: The refund button will appear one month and one day after your initial charge. For example, if you signed up on April 4th and receive no potential pairs by May 4th, the button will appear for you on May 5th.

• 48-Hour Refund Eligibility: You are also eligible for a refund if you deactivate or delete your account within 48 hours of being charged.

  If you need assistance with the deactivation process, please email support@inpairs.io within that 48-hour window and our team will be happy to help.

• If Not Eligible for a Refund: No Refunds: Once payment has been processed, no refunds will be issued, regardless of your participation in the Drop or the timing of your cancellation, except in the cases mentioned above.

* Definition of Potential Pair: A potential pair refers to someone we've presented to you either during a Drop or as an off-cycle match.